Call Director
Most commonly referenced as IVR, or as the system that invites you to "Press One for Sales, Press Two for Customer Services," Soho66 are able to proudly offer customers this highly beneficial service for just £4.99 per month. The single charge of £4.99 per month allows you to create as many Call Director menus as you choose.
Why Choose Call Director?
- Easily direct external queries to the correct department
- Reduce the amount of time spent transferring calls
- Increase your business professionalism
- Enhance customer satisfaction
- Choose from our suite of professional recordings, or upload your own
- Get a personalised professional recording (additional charges apply)
How it Works
- Using the IVR Wizard, select the prompts that you would like to assign to the keypad.
- Choose from our range of standard prompts, including common departments and requests, or record you own prompt. Simply upload to 'My Audio Files.'
- Alternatively, you can order a personalised professional prompt, competitively priced at £25 for the first 20 words, and £1 per word thereafter. We use the same voice artist for this service as we do for our standard prompts, allowing you to easily mix and match. Simply visit 'My Audio Files' and select 'Order a Professional Prompt'
- Assign each prompt to a number. Our IVR Wizard allows you to add multiple levels to the IVR, making it either as detailed or as simple as you require.
- Set the call routing options. Choose where you would like each caller to be directed, whether that be to an internal extension, an external number, to our Virtual Receptionist, voicemail, a group of numbers, or even another Call Director menu.
How to sign up
Call Director is part of Soho66 Gems series of products, which are available as add ons to our VoIP services.
Existing Customers
Log in to your control panel, and simply follow the 'Call Director' link.
New Customers
There are three ways to use the service:
- Transfer your existing number to Soho
- Choose a new phone number at £4.99 per month, then add 'Call Director' during registration
- Forward your current number to a Soho number
To find out more about using our call recording service, please call 03333443443
| Plan | Description | Pricing |
|---|---|---|
| IVR Call Director | Full use of our Standard Professional Prompts (See Below). Multi-layered IVR optional, single price covers whole account. |
£4.99
per month |
Standard Professional Prompts
Below is a list of the standard professional prompts we make available to you. You can have additional recordings made by the same professional voice talent (at additional cost), or alternatively, use your own prompts.
