Home
Business VoIP Packages
Features & Benefits
Business VoIP Phones
Fax to Email
Help
My Soho
Help
Please don’t hesitate to contact us if you can’t find the information you need.
Contact Us
Mail
About us
Help menu
Help
Forum
Raise a support query
Service Status
Welcome Guest
Search
|
Active Topics
|
Log In
|
Register
Notification
Soho66
»
Business VoIP Service
»
Troubleshooting
»
Key presses ignored
Key presses ignored
Options
Previous Topic
·
Next Topic
RobertT2
#1
Posted :
Wednesday, August 19, 2009 11:13:27 PM
Rank: Soho66 Staff Member
Groups:
Joined: 8/17/2009
Posts: 94
You may find when dialling your voicemail or other similar service that your key prsses are being ignored by our system as though not heard.
This is caused by an incompatible DTMF mode configured on your phone.
Our voice servers try to detect what DTMF modes your phone is able to support, but this detection fails with some models. In particular, Siemens handsets seem to be problematic.
To work around this issue set the DTMF mode on your phone manually to be RFC2833. You'll find the DTMF mode in the connection settings for your handset. The precise name of the setting varies manufacturer to manufacturer.
Back to top
Report Abusive
|
Report SPAM
User Profile
Hide User Posts
DarylB
#2
Posted :
Thursday, February 11, 2010 10:43:44 AM
Rank: Soho66 Staff Member
Groups:
Joined: 7/9/2009
Posts: 60
RobertT2 wrote:
In particular, Siemens handsets seem to be problematic.
...
You'll find the DTMF mode in the connection settings for your handset. The precise name of the setting varies manufacturer to manufacturer.
As this is quite a common issue with the Siemens Gigaset models, please find the step-by-step instructions below as to how to change this setting:
Firstly, you will need to find out the IP address for your phone. To do this:
Press the Menu button on your handset
Go to following menus - Settings > Base > Local Network and enter your system pin*
Scroll to "IP Address" and make a note of the number on screen. This will be presented in a similar way to "192.168.001.063". In each portion of this number, remove any leading zeros so, in the example above, the IP address will be 192.168.1.63.
Now, you will need to login to the phone's "Web Configurator". To do this:
Open your regular web browser (Internet Explorer / Firefox / Safari) and, delete EVERYTHING in the address bar and, type the IP address you discovered previously, and press enter.
On the Gigaset login screen, enter your system pin*
From the top menu, click Settings
From the left menu, click Telephony, then Advanced Settings
Under the area "DTMF over VoIP", take the tick out of all three options, then put a tick in "RFC 2833"
Click the Set button
* The default System Pin is 0000
After changing this setting, Click the Logout option on the Gigaset Web Configurator.
After making this one-time change, your phone will now operate correctly with the voicemail system (as well as any other phone numbers that require you to press numbered options).
Back to top
Report Abusive
|
Report SPAM
User Profile
Hide User Posts
Users browsing this topic
Guest (2)
Soho66
»
Business VoIP Service
»
Troubleshooting
»
Key presses ignored
Forum Jump
Business VoIP Service
- Getting started
- Troubleshooting
Fax to Email service
- Getting Started.
- Troubleshooting.
VoIP Phones and Routers
- Handset Setup Guides
- Routers
Other topics
- Wish list / feature requests
- E-Mail Client Setup
- Miscellaneous
You
cannot
post new topics in this forum.
You
cannot
reply to topics in this forum.
You
cannot
delete your posts in this forum.
You
cannot
edit your posts in this forum.
You
cannot
create polls in this forum.
You
cannot
vote in polls in this forum.
Watch this topic
Email this topic
Print this topic
RSS Feed
Normal
Threaded
Soho66 Theme by Daryl Burns (Soho66) (
Soho66
)
Powered by YAF 1.9.3
|
YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 6.276 seconds.