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Calls cutting off when transferring Options
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EdwardS1
#1 Posted : Saturday, October 15, 2011 1:49:25 AM
Rank: Newbie

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Joined: 10/13/2011
Posts: 2
Hi,

I have 3 different lines with you starting with extension 1000 up to 1019

If i transfer a call on my grand-stream gxp2000 to another extension say ext 1000 (or any extension for that matter) it just disconnects the caller.

Can anyone tell me what i have done wrong?

Kind Regards
Ed
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ReginaldC
#2 Posted : Monday, October 17, 2011 3:19:42 AM
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Joined: 6/6/2011
Posts: 19
are you tapping the correct button for tfring call or it may not be in use by the service
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RobertT2
#3 Posted : Monday, October 17, 2011 10:58:35 AM

Rank: Soho66 Staff Member

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Joined: 8/17/2009
Posts: 94
Hi Ed,

What procedure are you following to transfer the call?

The correct procedure, which can be found on page 18 of the user guide is:

GXP supports both Blind and Attended (or supervised) transfer:

1. Blind Transfer: Press “TRANSFER (or TRNF for GXP-2000)” button, then dial the number and press the “SEND” button to complete transfer of active call.

2. Attended (or Supervised) Transfer: Press “LINEx” button to make a call and automatically place the ACTIVE LINE on HOLD. Once the call is established, press “TRANSFER (or TRNF)” key to transfer the call and hang up.
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