Help

Good morning Soho66 customers

Just to make you aware, we've had a couple of enquiries from people whos mailboxes are managed by 123-reg to say that they're not receiving our fax notifications and / or faxes themselves. This seems to be as 123-reg are detecting our messages as SPAM, and refusing to accept delivery from our mail servers.

Even though we use the Sender Policy Framework (SPF) and, have valid SPF records, 123-reg still manage to prevent delivery. Thankfully, there is a solution though. Simply follow the steps below:

Log into the 123-reg control panel

Scroll down to Manage email on left

Select your domain, and click Manage

Select your e-mail address from list of email addresses and click Edit

Scroll down to 'Spam Filtering' and click Edit

Change 'Spam Delete Level' to 9

Change 'Spam Flag Level' to 10

Save your changes.

After this, your faxes & notifications will come through as normal