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Is my customer charged for going through to voicemail Options
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RichardB12
#1 Posted : Wednesday, May 22, 2013 2:11:42 PM
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Well the title says it all. If I am not on my voip phone I have diverts set. I have an 0207 XXX XXX number. I assume the customer is charged at whatever rate his provider charges for 0207 numbers when he talks to me. Is the customer charged that same rate if he/she does not get through?

Thanks

Richard
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StephenL4
#2 Posted : Wednesday, May 22, 2013 5:09:06 PM
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Hi Richard,

Your customer will be charged the same rate whether you answer the call on a VoIP phone or whether you forward to a mobile.

It is free for you to receive the call on your VoIP phone, it will cost you 8.5 p per minute if you answer the call on your UK mobile or 1p per minute if you answer the call on your UK landline number.
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RichardB12
#3 Posted : Thursday, May 23, 2013 11:10:28 AM
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Thank you Stephen. Thats not exactly the scenario.

If I don't pick up it goes to VOIP voicemail. Does that count for the customer calling in as a connection for which he is charged by his operator?

Logically I guess it would in the same way as if he left a message on my mobile voicemail. I just wondered if VOIP voicemail was different.

Thanks

Richard

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StephenL4
#4 Posted : Thursday, May 23, 2013 2:16:07 PM
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Hi Richard,

Sorry for the confusion, your caller would be charged for a call that went to your Soho66 voicemail box, the charge would be whatever his provider charges for calls to landline numbers.
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