Welcome Guest Search | Active Topics | Log In | Register

Calls cutting off when transferring Options
Previous Topic · Next Topic
EdwardS1
#1 Posted : Saturday, October 15, 2011 1:49:25 AM
Rank: Newbie

Groups:

Joined: 10/13/2011
Posts: 2
Hi,

I have 3 different lines with you starting with extension 1000 up to 1019

If i transfer a call on my grand-stream gxp2000 to another extension say ext 1000 (or any extension for that matter) it just disconnects the caller.

Can anyone tell me what i have done wrong?

Kind Regards
Ed
Back to top
 Report Abusive | Report SPAM
ReginaldC
#2 Posted : Monday, October 17, 2011 3:19:42 AM
Rank: Member

Groups:

Joined: 6/6/2011
Posts: 19
are you tapping the correct button for tfring call or it may not be in use by the service
Back to top
 Report Abusive | Report SPAM
RobertT2
#3 Posted : Monday, October 17, 2011 10:58:35 AM

Rank: Soho66 Staff Member

Groups:

Joined: 8/17/2009
Posts: 94
Hi Ed,

What procedure are you following to transfer the call?

The correct procedure, which can be found on page 18 of the user guide is:

GXP supports both Blind and Attended (or supervised) transfer:

1. Blind Transfer: Press “TRANSFER (or TRNF for GXP-2000)” button, then dial the number and press the “SEND” button to complete transfer of active call.

2. Attended (or Supervised) Transfer: Press “LINEx” button to make a call and automatically place the ACTIVE LINE on HOLD. Once the call is established, press “TRANSFER (or TRNF)” key to transfer the call and hang up.
Back to top
 Report Abusive | Report SPAM
Users browsing this topic
Guest (2)
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Soho66 Theme by Daryl Burns (Soho66) (Soho66)
Powered by YAF 1.9.3 | YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 8.394 seconds.