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BrianH1
#1 Posted : Tuesday, October 19, 2010 6:39:23 PM
Rank: Newbie

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Joined: 10/19/2010
Posts: 1
I've just signed up and sent myself a test fax - the resolution is lousy. Can this be changed? How?
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RobertT2
#2 Posted : Wednesday, October 20, 2010 11:55:53 AM

Rank: Soho66 Staff Member

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Joined: 8/17/2009
Posts: 94
Hi Brian,

Did you send the fax from a fax machine? If so, could you send the email notification you received from us to support@soho66.co.uk, this should be forwarded to us as an attachment, so that all the original email headers are preserved. This can be done from the majority of mail clients by right-clicking on the messages in your email folder, and selecting "Forward as an attachment".

If you sent the fax through our email to fax service we would also need to see the original email you sent, again, forwarded as an attachment to support@soh66.co.uk.

If you could send us these we can try to diagnose the cause of the issue for you.
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