Using voicemail

Accessing your voicemail

You can access your voicemail from an IP phone connected to Soho66 over VoIP by dialling 8000. This will take you to the main voicemail menu. No PIN is required in this case, as the device is already authenticated

To access your voicemail externally, you need to dial the external telephone number of your business extension. Let it ring to voicemail and then press the star(*) key. You will be prompted for your PIN number. The default for your PIN number is the first four digits of the VoIP username, seen on the My numbers page. So for example if your VoIP username is 100000000 then your default Voicemail PIN will be 1000

You can change your PIN number in the Mailbox options menu (item 0) of your voicemail menu. See below

Changing your voicemail greeting

Access you voicemail as described above and then choose option 0 followed by option 4 (record your unavailable message). You should then be prompted to re-record your greeting,

Sending calls to voicemail

In order to send a call to voicemail, no special configuration or settings are needed on your phone. Simply choose the 'send call to voicemail' step in the routing wizard for your number.

For example, you might set your routing up like this: 'Send the call to my ip phone for 30 seconds and then if busy or no answer go to voicemail'. So if your phone is busy, or you don't answer, or you click reject on your phone, the call will go to voicemail.

Voicemail to email

If you've set the email account on your number for voicemail then we'll also deliver your voicemail by email too as a .wav (wave file) attachment.

The voicemail menu

The voicemail menu allows you to perform a number of tasks in addition to listening to new messages. This menu is accessible as described above. The menu structure is defined below.