Account amendments, cancellations and queries

If you have a query about a bill or you want to modify or cancel an existing service

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I need help and I'm an existing or new customer

Account amendments, cancellations and queries

Use this section if you have a query about a bill or you want to modify or cancel an existing service

Next steps:

Where can I find my invoicesHow to get a full VAT invoice for your transaction or how to see the list of previous invoices

Cancelling a service / closing your accountHow to cancel a service or close your account.

Partial charges on invoicesFind out about what partial charges mean on quarterly , annual, or sometimes monthly invoices.

Adding or upgrading / downgrading servicesHow to add or modify services on your account

Reinstating a numberHow to reinstate a number that you have cancelled or we have cancelled on your behalf

How to sign up for Direct DebitDirections on signing up for Direct Debit

Go back to the previous stepJump back up a step in the help section

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