Virtual Receptionist

Signing up for our Virtual Receptionist service

• You sign up online
• When you sign up, we'll ask you to call us at the end of the sign up to activate the service. This ensures that we pronounce your business name correctly and you have a chance to ask any niggling questions.
• Once you sign up, we allocate a unique telephone number for your virtual receptionist (this is usually an 0207 number although we're happy to allocate any city number on request).

Forwarding your calls to the virtual receptionist

• You can then either divert your existing number to your virtual receptionist, divert another number provided by us, or simply advertise the number we allocate for your virtual receptionist as your main incoming number. You can choose if you want to divert all your calls to our virtual receptionist, or perhaps just divert after 'no answer'.
• All of the major providers support call forwarding for 'all calls','on busy' and 'on no answer', if your unsure if your service does then give us a call; we'll be happy to help.

What happens when a call comes through to our virtual reception desk

• When a call comes in on your allocated number to our virtual reception desk, we know it's for your company (our receptionists see the details on their computer and also hear a 'whispered' introduction before the call is connected)
• We introduce ourselves using your company name, in the exact manner that you've asked us to.
• Unless a caller asks us directly, we will not disclose our role as a call answering service
• We capture the caller information and any other relevant information you've asked us to during sign up
• We email or SMS the relevant party to return your customer's call